Return Policy
Here at DoggyLulus, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward return policy to ensure you have a positive experience with us.
Eligibility for Returns:
- Returns are accepted within 30 days of receiving your order.
- The item must be in original condition (unused, unworn, and with all original tags or packaging intact).
- Certain products, such as personalized or final sale items, are not eligible for returns.
How to Return:
- Contact our customer service team at customer-service@doggylulus.com with your order number and the item you'd like to return.
- We’ll provide you with a return authorization and instructions on how to return your item.
- Ship the item back to us using a trackable shipping service. Please ensure the item is securely packed to avoid damage during transit.
Refund Process:
- Once we receive the returned item and verify its condition, we’ll issue a refund to the original payment method.
- Refunds typically take 5-7 business days to process, depending on your payment provider.
Exchanges:
- If you would like to exchange an item for a different size or color, please follow the return process and place a new order on our website.
Damaged or Defective Items:
- If you receive a damaged or defective item, please notify us within 7 days of delivery.
- We will cover the return shipping costs and either issue a full refund or send you a replacement item, depending on your preference.
Shipping Costs:
- Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
Contact Us: If you have any questions or need assistance with your return, please don’t hesitate to reach out to us at customer-service@doggylulus.com or through our Contact Form on our Website.
Thank you for shopping with us! We value your business and are happy to help with any issues that may arise.