FAQs
Frequently Asked Questions
What is your return policy?
We offer a 30-day return policy on most items. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange. Please ensure that the item is in its original condition.
How do I place an order?
Simply browse our products, add them to your cart, and proceed to checkout. You can pay via credit card, debit card, or PayPal.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to track your order online. You can also track your order through order tracking on our website.
Do you offer international shipping?
Yes, we offer international shipping. Shipping rates and delivery times vary based on your location. Please check our shipping policy for more details.
Can I cancel or modify my order?
Orders can be modified or canceled within 1 hour of placement. Please contact our customer support team as soon as possible if you need to make changes.
What should I do if I receive a damaged item?
If your item arrives damaged, please contact our customer service team immediately with your order number and photos of the damage. We will arrange a return or replacement as quickly as possible.
How do I contact customer support?
You can contact our customer support team via email at customer-service@doggylulus.com or through our Contact Form on our website.